This Refund & Cancellation Policy explains how Chutta & Chutti handles cancellations, advance payments, service payments, invoice payments, and refund requests.

Chutta & Chutti provides service-based food review, content creation, promotional, and collaboration-related services. Because our services involve planning, scheduling, coordination, creative preparation, content production, and publishing work, they cannot be returned like physical goods.

Some collaborations, campaigns, or service bookings may require an advance payment before work begins. The advance amount, balance amount, payment timeline, and service scope may be stated in the invoice, quotation, agreement, email, WhatsApp conversation, or other written communication shared with the client.

A booking or project slot may be considered confirmed only after the required advance payment or agreed confirmation step is completed.

Clients may request to cancel a service or campaign by contacting Chutta & Chutti as early as possible.

If a cancellation is requested before any planning, scheduling, coordination, creative preparation, production, or publishing work has started, we may consider a full or partial refund depending on the situation.

If work has already started, including planning, communication, scheduling, idea development, location coordination, content preparation, production, editing, publishing, or other campaign-related work, the advance payment or relevant service payment may be partially or fully non-refundable.

If Chutta & Chutti is unable to proceed with a confirmed service due to unavoidable circumstances, we will communicate with the client and may offer a suitable reschedule, service adjustment, credit arrangement, or refund depending on the situation.

If both parties agree to reschedule a campaign, the payment may be carried forward to the new agreed date or service timeline.

Refund eligibility is reviewed case by case based on the payment made, the agreed service scope, the stage of work completed, direct costs already incurred, and any written terms connected to the invoice or campaign.

Refunds are generally not guaranteed after work has started, deliverables have been prepared, content has been produced, services have been delivered, or campaign arrangements have already been made.

Any approved refund may exclude payment gateway charges, bank charges, third-party fees, production expenses, travel expenses, booking costs, or other direct costs already incurred.

If online payment is available for an invoice, the client may use the available payment gateway to pay the requested amount. Payment availability may depend on the invoice status, payment type, outstanding balance, and payment gateway availability.

Completing a payment through the payment gateway does not automatically mean a refund can be requested after the service has started or been delivered. Refunds are still handled according to this policy and the agreed service terms.

If a client believes they made a duplicate payment, incorrect payment, or overpayment, they should contact Chutta & Chutti with the invoice number, payment date, amount, and any available payment reference.

After verification, any confirmed duplicate payment, incorrect payment, or overpayment may be refunded or adjusted against the invoice balance where appropriate.

Approved refunds will be processed within a reasonable time after verification and confirmation. The time taken for the amount to appear in the client's account may depend on the bank, card provider, payment gateway, or payment method used.

Where a payment gateway is involved, refund processing may also be subject to the payment gateway provider's process, timelines, and applicable charges.

Payments may be non-refundable when the service has already been delivered, content has been created or published, campaign work has started, third-party or direct costs have been incurred, the client delays or fails to provide required information, or the cancellation is requested after agreed deadlines or scheduled work has begun.

Custom creative work, campaign planning, content production, promotional services, and collaboration-related work may be non-refundable once started or delivered.

To request a cancellation or refund review, please contact Chutta & Chutti with your name, brand or business name, invoice number, payment amount, payment date, reason for the request, and any supporting details.

We will review the request and respond with the available options based on the service status, invoice terms, and this policy.

Chutta & Chutti may update this Refund & Cancellation Policy from time to time. The updated version will be published on this page with the latest updated date.